Shipping, Returns & Guarantee
Our Store Policies
đ˛ Our 90-Day Live & Healthy Guarantee
We stand firmly behind the quality of our trees and plants. We guarantee that every single one will arrive at your door alive and healthy, ready to thrive.
Should a plant, after receiving proper care and watering, fail to survive within 90 days of its shipping date, simply contact us with a photo. We will gladly arrange a one-time replacement, completely free of charge.
*Please note: This replacement guarantee is valid for 90 days from the shipping date. No refunds will be issued for plants after the initial 3-day return window has closed.*
đ IMPORTANT: Order Cancellation Policy
If you choose to cancel your order for any reason, a cancellation fee will be applied.
| Fee | Reason |
|---|---|
| 10% of Order Total | This fee is necessary to cover the non-refundable credit card processing and administrative costs we incur the moment an order is placed. |
âŠī¸ Return Policy
Due to the perishable nature of our products, if you wish to return your order, it must meet the following conditions:
- A 15% restocking fee will be applied.
- The order must be shipped back to us within 3 business days of the original delivery date.
- Please contact us for a return authorization before sending your items back.
đ˛ Our Commitment to Mindful Shipping
We love that you're passionate about planting trees! Our mission is to re-green our world sustainably. Shipping a single seedling creates a significant carbon footprint from packaging and fuel.
To encourage more eco-conscious orders, the following fee applies:
| Fee | Applies To | Purpose |
|---|---|---|
| $2.50 | All orders under $10.00 | To help offset the higher per-item environmental cost and packaging waste. |
This fee is not a profit center for us. It simply encourages customers to bundle items, which drastically reduces the carbon footprint per tree. Thank you for helping us stay true to our green mission.
đ Shipping Information
Free Shipping
- We offer Free Standard Ground Shipping on orders from $100.00 up to $1,999.99.
- This offer applies to orders shipping in one season (Spring or Fall).
- To get free shipping on an order split between Spring and Fall, the total must be over $200.00.
đĻ Large Order & Freight Shipping
For large orders (over $2,000), we use LTL freight and apply a flat-rate shipping charge as follows:
| Order Amount | Shipping Cost |
|---|---|
| $100.00 - $1,999.99 | Free (Standard Ground) |
| $2,000.00 - $2,999.99 | $200.00 |
| $3,000.00 - $3,999.99 | $300.00 |
| $4,000.00 and up | Please email us at Info@dryrocktreesnursery.com |
Shipping Costs & Methods
- Standard & Expedited: For orders under $100.00 or for any expedited shipping, the cost is based on weight and is calculated at checkout based on your selected carrier and method.
Our Shipping Seasons
- We ship trees only during the two optimal planting seasons:
- Spring: Begins approximately March 15 and ends by May 31.
- Fall: Begins October 1 and continues through November 30.
Note for High-Altitude Customers: We ship based on the USDA zone for your shipping ZIP code. If you live at a high altitude, your area may get colder earlier than typical for your zone. Please add a note to your order so we can ensure we ship your trees early in the fall season for ideal planting.
Our Shipping Schedule
- To ensure your plants arrive healthy and are not left in a warehouse over the weekend, we generally ship orders only on Mondays and Tuesdays.
Shipping Destinations
- We ship to the mainland United States.
- We do not ship to Hawaii, Puerto Rico, or any other U.S. territories.
- We do not ship internationally.
đ Local Customers (Cheyenne, WY)
- Free Local Delivery is available within a 15-mile radius.
- Local Pickup is available. Please email us at Info@dryrocktreesnursery.com to arrange a pickup time.